Raceface Reviews

Raceface has an overall rating of 3.9 based on 49 reviews. Customer feedback on Raceface is mixed: Raceface reviewers highlight positive aspects like high-quality products, excellent customer service, wide range of options, durable materials, which strongly appeal to mountain biking enthusiasts and outdoor sports lovers. However, Raceface is often criticized for its higher price point, occasional shipping delays, limited size availability, website navigation issues.

3.9/5.0

49 reviews

5 Stars

13

4 Stars

4

3 Stars

3

2 Stars

6

1 Star

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All Raceface Reviews (49)
FernandoHall_63
May 27, 2026
"Had to Keep Chasing for Updates"
I ordered some parts and expected to get a few updates along the way, but I barely heard anything after placing the order. I ended up having to reach out myself to find out what was going on, which got annoying after a while. The whole experience would’ve been a lot better with clearer communication.
robert1975
May 17, 2026
"Order was right, but nothing fancy"
I ordered a few Race Face parts and, to be fair, everything showed up exactly how I picked it online. The sizes, colors, and all the little bits were correct, which is a big relief because dealing with wrong bike parts is such a hassle.

The whole process was straightforward, and I definitely appreciated not having to chase down missing pieces or reorder anything. It wasn’t the most exciting or polished shopping experience ever, but it did the job without any real problems.
Shipping and packaging were fine, though not especially memorable. Overall, I’m happy with the order and would probably buy from them again, especially if I just need parts to show up correctly without any drama.
POWEL
May 15, 2026
"Great crank, but not the easiest to service"
I’ve been happy with my Race Face crank overall. It rides well and once everything is set up, I don’t really have any complaints. That said, if you’re trying to do maintenance at home, it can be a little more annoying than I expected. Tracking down the right small parts and finding clear service info took some digging. For someone who doesn’t mind a bit of research, it’s fine, but if you want something super straightforward to work on, it might feel less user-friendly.
richard1992
May 09, 2026
"I ordered a few parts and I’m absolutely…"
I ordered a few parts and I’m absolutely convinced the shipping could not have moved any slower. The tracking barely updated, so I was just sitting there guessing where the package was, and it showed up way later than I expected. The parts themselves were totally fine, no complaints there, but the wait was ridiculously annoying. I’m sure I wouldn’t order direct again unless I had no other choice.
RichardGunstream
April 27, 2026
"I took a rough spill on a..."
I took a rough spill on a rocky trail, and honestly... these pads did exactly what they were supposed to do. My knees came out totally fine, and the only damage was some dirt and scratches on the gear. Definitely glad I was wearing them
henry2002
April 18, 2026
"I checked a few different places…"
I checked a few different places and Race Face was the one that actually had the part in stock. Ordering was straightforward and hassle-free, so I’m happy with that. I just wish the instructions or guidance were a bit clearer, but overall it was a good experience.
Annie_valdes76
April 18, 2026
"Checkout was easy enough, honestly"
I ordered a few things from Race Face and at first I was like, okay, this is going smoothly. The pages loaded fine, payment was quick, and the confirmation email showed up right away. Then I hit the shipping options and suddenly I was annoyed because it wasn’t super clear what I was picking. But after double checking it, everything was fine again. Overall, solid experience
Tiffany.estrada
April 04, 2026
"Just a heads up: these bars are seriously comfortable"
Just wanted to put this out there for anyone dealing with sore hands on longer rides: these bars made a big difference for me. They feel really comfortable, and my hands don’t get sore like they used to. The fit feels right too, so if you’re on the fence, consider this your warning that you might end up liking them a lot...
Joyce.terry
April 04, 2026
"I had a good experience..."
I had a good experience using raceface.com. It was easy to find the parts I needed, and the filters made browsing a lot simpler. The product pages were clear, with helpful photos and sizing details. I am giving it 4 stars because a few pages loaded kind of slowly for me, and the menu felt a bit awkward on mobile. Overall though, it was still a solid shopping experience
hello_charlotte262
March 31, 2026
"Decent overall, but sizing was a little off"
I ordered from raceface sometime around late last month, or maybe the month before, and overall it was an okay experience. I did check the size chart before buying, but the fit still ended up being a bit tighter than I expected. The quality seems solid enough, and shipping was normal, nothing really stood out there. Not a bad purchase, but I do wish the sizing info was a little more accurate, especially for gear where the fit really matters. I'd give it 3 stars...
Clayton_deveau05
March 26, 2026
"Really Clean Look"
I literally love the clean, simple style. It looks nice without being over the top.
ryan_Clark02
March 22, 2026
"Quick and Easy Customer Service"
I had a question about my order and expected to wait a while, but Race Face got back to me way quicker than I thought they would. The person I dealt with was helpful and got everything sorted without turning it into a big hassle. I was happy with how smooth the whole thing was.
ConnieDenham
March 14, 2026
"I was happy with the overall quality…"
I was happy with the overall quality of the gear, and the price felt fair for what I got. I do wish there had been a little more info or detail upfront so I knew exactly what to expect, but once I had it in hand, it felt solid and worth the money.
VictoriaStafford_99
March 07, 2026
"Tracking was actually really accurate"
I kept checking the tracking, maybe more than I needed to, and I wondered if I was being too trusting of it. But it stayed accurate the whole time, and the package showed up right when it said it would
thomas-Perry
March 03, 2026
"Not quite what I expected from Race Face"
I’ve always kind of had Race Face in my head as one of those solid, dependable brands, you know? Like, if I saw their name on something, I didn’t really think twice about it. But my recent experience made me feel a little less confident. Support took longer than I expected, and the answers I got weren’t super clear either. Maybe I just expected more because of their reputation, but yeah, it left me a bit disappointed.
KathyRomansky_61
February 16, 2026
"Payment options were actually helpful"
I wasn’t expecting much, but being able to split the payment did end up helping me a lot. It made things a bit easier to manage, so I have to admit it was a useful option.
robert_Won99
February 12, 2026
"Solid parts, no complaints"
I picked up a few Race Face parts for my trail bike, and after maybe 5 or 6 rides, they’ve been great. The bike feels a lot more solid now, especially on rough downhill sections and when I’m pushing hard out of corners. Nothing feels flimsy or cheap, and I haven’t noticed any creaks or weird noises even after a couple muddy rides. Shipping took about the time I expected, and the website was easy to use. Overall, not much to complain about. Just good gear that does what it’s supposed to.
hello_david719
February 06, 2026
"Solid parts, but getting everything dialed took some effort"
I bought a Race Face crankset and pedals from raceface and they’ve been really solid so far. I ride rough trails, and nothing has loosened up or felt cheap, which is a relief. That said, getting everything installed and set up just right took more effort than I was hoping for, and I definitely wasn’t thrilled about spending extra time messing with it. Scratches are going to happen with the kind of riding I do, but the parts still work great. Overall, I’m happy with the quality and would buy again
TimmyCampbell_21
February 03, 2026
"Everything was upfront, no strange extra fees..."
Everything was upfront, no strange extra fees or anything. The checkout total was the same as what I saw from the start, so that was nice.
julie_Lawson87
February 01, 2026
"Arrived in Decent Shape"
The box arrived mostly fine, just a little worn around the edges. I’ve had packages show up in much worse condition before, so this wasn’t a big deal for me. Overall, everything seemed okay...

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